Returns and Exchanges

www.paulstreet.co.in is committed to ensuring your satisfaction with any merchandise you have ordered from us.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected for example Color, Design or Size of the product is not which you have ordered online at www.paulstreet.co.in, then log complaint to our customer care help desk within 24 hour of delivery. Follow the instructions given by our customer care executive to return the product. You may return the merchandise unused condition as you received it, in its original packaging along with original tags within 15 days from the date on which these goods are delivered. In case you wish to return any merchandise which is delivered to you in damaged condition or not as ordered, please email us on customercare@paulstreet.co.in.

We shall initiate a pick-up from your home through our courier partners at the earliest and arrange for a replacement of the merchandise, subject to the result of a detailed inquiry and quality check at our warehouse. Any returns/exchanges by courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not properly accompanied by the proper sales invoice or poorly packaged. Before accepting delivery of any merchandise, please confirm/ ensure that the packaging has not been damaged or tampered with.

If you think that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the merchandise, then refuses to take delivery of the package, and email our Customer Care. We shall ensure that replacement delivery is made to you at the earliest. We ensure that you are fully satisfied with any merchandise you order from www.paulstreet.co.in

Modification of Terms and conditions of Exchanges and Returns policy:
www.paulstreet.co.in may at any time modify the User Agreement without any prior notification to you. Management decision of the www.paulstreet.co.in would be the final decision Subsequent to any modification of the User Agreement. You can mail us at customercare@paulstreet.co.in if you have any queries on our returns and exchange policy.

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